Thursday, August 19, 2010

Blackberry Torch Enterprise Activation (9800)


How to Activate Enterprise Activation on a Blackberry Torch 9800.
For some reason, RIM decided that they would change the Enterprise Activation location (even though its been in the same place for years). First thing I tried to do was go to Settings --> Options --> Advanced Options... but alas, this no longer exists.

Here is where you go to set up Enterprise Activation on the Blackberry Torch.

First Click Setup on the Home screen.


Then click Email Accounts.

Then enter in your email address and enterprise activation password to continue.


Click activate to begin the activation!

Troubleshooting

If you do not see the Enterprise Activation icon, first make sure that you are able to browse the internet. Also if you have just powered on your phone for the first time it may take a minute or two for all the services to become available. If you still do not see the Enterprise Activation icon try removing the battery for 10 seconds, let the phone power back up and then try again. If this still does not work, you may need to call customer service and have them double check that you have a data plan which supports corporate email (BES). A comparison of AT&T's data plans can be found on their web site at the following location:

http://www.wireless.att.com/businesscenter/en_US/pdf/business-center-update-comparison-chart-with-changes-06092010_updated.pdf

21 comments:

  1. Excellent overview! Definitely a frustrating change by RIM.

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  2. Thank you.... Looks like RIM was solving a problem that didn't exist..

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  3. Thanks. Very helpful!

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  4. Awesome...actually Blackberry moved it a more logical location! Thanks for the post!!! What did we do before the Internet???

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  5. thankyou so much!
    saved my ass at work today

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  6. Before calling your service provider, after you take your battery out and put it back in, go to your mobile network options, hit the menu button, choose diagnostic test, then in the menu choose "run". After you run the diagnostic test, check to see if the Enterprise Activation icon appeared yet. That worked for me.

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  7. ---------------------------
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    MINE TOO!!!

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  8. THANK YOU for the detailed instructions. You saved me from having to call our "HelpDesk" and spend 30 minutes just to have them tell me the'll call me back with a fix.

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  9. Thanks to author and also thanks to anonymous comment for diagnostic run tip. Worked for me as well.

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  10. where can i get an activation code?

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  11. where can i get an activation code ? Help needed

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  12. Yeah, good find, I was dumbfounded a moment ago until I found this.

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  13. Can someone kindly clarify where to get the activation code?

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  14. Oh you bet! I just love the cell piece that you have posted on! With mobile phones, my first preference was always something that serves the best. I got Blackberry and am just loving that! Thanks for the post!

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  15. Thanks ! the president of our company was in a rush and i never used blackberry Enterprise Server Express before to day. you saved my ass!!!

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  16. The Activation code comes from the people who manage your Blackberry Enterprise Server more than likely your IT department. If you dont know where to get your activation code you should not be setting up Enterprise Activation.

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  17. Thank you so much...no one could help with this issue.

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